Terms & Conditions

Registered address: Friar Gate Studios, Ford Street, Derby, DE1 1EE, United Kingdom

These terms and conditions apply within the UK, Europe and Internationally

Basic Terms

Any work, sales or services undertaken by Online Design UK are subject to these terms and conditions. We reserve the right to change, amend or update these terms & conditions at any time without notice.

Tech Support

Tech support for email, web sites and database systems

Almost all web sites we've created in the past few years have technical support included free in the monthly fee. If you're unsure for any reason then please just ask.

We offer guaranteed same working day response for technical support for web sites (if submitted before 4pm). Support requests requested after 4pm will be responded to next working day unless critical. Our working days are published on our web site. Technical support requests must be sent via dedicated support email. We also offer a guaranteed same working day response (as per previously stated hours etc) when you reply to a support request.


Products or services with monthly fees are for a minimum commitment of 12 months. The cancellation / notice period required is 2 months. The monthly management fee is payable from the 1st of the month by Direct Debit subsequent to your web site being presented to you.

Our Value Service Websites

Payment is required in advance.

Signature Websites

We will invoice you 50% as a deposit and the remaining 50% on handover of the website. Websites don't go live until final payment has been made. If your website doesn't go live within 6 weeks of handover, we reserve the right to invoice you for the remaining 50%. Websites don't go live until final payment has been made.

Modifications or Upgrades

Our standard invoice term is payment within 7 days.
We will invoice on presentation of the work which provides you with 7 days to make your payment to us.

If pre-payment isn't required then we will send you the completing invoice once the work has been presented to you. This may be before the changes go live (eg: if we are awaiting your approval or to upload content). If you have any modifications, bug fixes or revisions that need to be done to the upgrades, then this is carried out under the warranty we provide but as we have completed the bulk of the work to the best of our ability and to the specification provided it is our standard terms that our invoice becomes payable at that time.


For general invoices our payment term is strictly 7 days unless otherwise stated on your invoice. We are debt free, cash based business and plan to keep it that way!

Interest under the Late Payment of Commercial Debts (Interest) Act 1998 of bank rate plus 5% plus bank charges/penalties, is payable on any invoice in the event of payment not being made within 30 days. We also reserve the right to suspend your services as a result of an invoice being overdue.

All physical goods sold by Online Design UK remain the property of Online Design UK until paid for in full.

Cancellation Policy

If you commission us to do work for you or setup a site for you, then subsequently change your mind, we reserve the right to charge you all of part of the remaining fees as we may have already completed or started the work and/or incurred costs.

Please note that the 7 day distance selling regulations do not apply to bespoke web site services or set up of off the Value websites as a service and customisation is involved.

Non Payment Of Invoices or Monthly Fees

In the event of non payment of services or bad debt we reserve the right to turn your services off (we will provide a 7 day notice in writing or email before we do so).

To re-active your services there is a minimum fee of £100+VAT.

If your email is switched off you may loose email services.

Project Quotes

All quotes are provided as an estimate only. Any additional requirements or alterations asked for will almost always have to be charged for at our standard hourly rate on top of your estimate. As a service based business, we have no choice but to cover the time we spend working on your project regardless of the task.

Licensing / Intellectual Property Rights / Copyright

All programming and database code, software systems, databases, technologies, website code, and other work developed by Online Design UK is copyright, and the Intellectual property of Online Design UK. Our code, website and software / database systems are licensed, and not sold.

Our websites, databases and other products and services, and the ideas and concepts behind them, are the intellectual property and copyright of Online Design UK. By using our services, facilities and products you agree not to attempt replicate or redistribute these.
Any attempt to do so will be considered an illegal act and could be punishable by law.

We reserve the right to re-use and re-develop any of the code we right or ideas we develop in our database and software systems, websites, and other work for new systems.

By purchasing a website from us you are not entitled to the source code.

Your Website Content

We do not always include uploading your content to your website.

Instead we provide you with a content management system (CMS), where you can very easily add the content to your web site.

Transferring your domain name to another company
If you have had a new website designed and wish to move your website domain name to point to your website and providing you are the owner of the domain name and as long as you have no outstanding balances with Online Design UK, we are more than happy to transfer it for you should it be registered with us.
An administration fee may apply for this service.

Should you wish to move your web site in it's entirety (including moving the site we've actually built for you rather than just the domain name), in most cases, we can arrange to provide you with a copy of your website and its database. A charge is normally made for the Administration of website transfer.

If you move the web site away from our hosting and/or stop paying our monthly fee, your warranty & support is voided.

Should you wish for another web design studio to work on your web site (eg the technical elements or CMS) then this will instantly void your warranty. If a 3rd party studio works on your website and subsequently cause it to fail, we will charge you our standard hourly rate of the time, to put it right.

Additional Requirements

Any additional requirements which are requested are quotable and chargeable by Online Design UK. This would include things like additional requests for the website such as a new feature or extra pages or anything outside of our quotation or specification for building the website.

Domain Name Renewals

All domain names held with Online Design UK are automatically renewed 30 days prior to their expiry date to safe guard your domain name for you.
Should you not wish to renew a domain name we require emailed or written notice a minimum of 30 days before.

By registering a domain name with Online Design UK, or transferring a domain name to Online Design UK, you enter into this contract.

Credit For Our Work

One of the main ways we find new clients is by having a "Designed by Online Design UK", "Web site by Online Design UK" or similar link discreetly placed at the bottom of your own website. By using this as part of our marketing strategy we're able to offer our services to our clients at a more affordable rate. So as part of the terms of every website project we insist of being able to have a link discreetly placed at the bottom of the site. We reserve the right to be able to change the text of this link without notice, if necessary. If this is a problem for your particular project please let us know.

Website Hosting & Warranty

We provide lifetime warranties with the majority of our websites. These warranties mean problems are fixed with your web site should they arise (as long as they are within our control). In exchange for this lifetime warranty we ask you to pay a monthly management fee which includes management, hosting, access to your CMS and other benefits. Should you stop paying the monthly fee then the warranty ends.

Ideally, web sites and software systems developed by Online Design UK require that they are hosted with Online Design UK to function correctly. This is because we take full advantage of having our own hosting facilities in order to be able to develop our websites and web based software systems. When hosted with Online Design UK, your website or web based software system comes with a lifetime guarantee for as long as it is hosted with us and you are paying your monthly management fee. We boast uptime of some 99.9% of the time while your site is hosted with Online Design. However, our liability during any downtime is limited to hosting fees for the duration of the outage. The effect of any Cyber crime is not a service issue! While all efforts are made to prevent any losses or downtime due to cyber crime or 3rd party software vulnerabilities, Online Design are not responsible for any period of downtime in such circumstances.

Should you require to move your web site to another host any warranty we provide is voided.

If you require us to set up your website or web based software system with another host this will be at additional cost, will be provided with no guarantee (due to it being hosted on a third party platform), and may not function completely correctly when implemented due to the inherent limitations.

Email Backups

Our email hosting provides IMAP and POP3 services, together with web based email (SmarterMail).

Our email servers are backed up but should you delete all your emails, or your computer loose some of your emails then they may also get removed from our backup server. It is your responsibility to make sure you have sufficient backup in place.

For advise on backup solutions please contact us.

Service Level Agreement (SLA)

We currently provide a Service Level Agreement (SLA) on our hosting of 99% averaged over a 3 month period.

Our liability on hosting is restricted to the fees you pay for hosting.

Mailing lists & Email Marketing

By using Online Design UK email servers you agree to abide by our email marketing rules as follows:

You must not send spam. Spam is defined as an email you send to someone who hasn't given you their direct permission to contact them on the topic of the email
You must not send marketing material to lists of email addresses that have been bought or otherwise acquired from a 3rd party

You must only send email marketing messages to addresses that have specifically opted in to your mailing list

You must not use our the email servers to distribute content that can be deemed offensive, violent, pornographic, illegal or otherwise nothing in keeping with the content of your website

Online Design UK reserve the right to remove your email abilities if abuse of our service is found or repeated violation of these terms and conditions applies

The above applies to our standard email service (eg emails sent using SMTP/IMAP, Outlook, Mac Mail, Thunderbird, etc)

Third Party Alterations To Your Website

Should you wish for another web design studio or individual to be involved in the technical aspects of your website or add new sections (eg instead of us) then we employ the following terms:-

Should you wish for us to collaborate with the other agency or individual you have employed, and wish for us to manage the technical aspects and integration with the work we have produced for you, then we can maintain your web sites warranty in most cases.

However, in most cases, should you wish for another company or individual to work on the technical elements of your web site or the administration system then this will void your websites warranty with us. We are unable to provide our warranty if third parties are involved in the technical aspects as we can't warranty aspects we don't have control over.

Should the other company or individual you employ require our assistance or time (eg for implementing work you have contracted them to do), we reserve the right to charge you our standard hourly rate for this time. These are costs we have to cover.

Minimum Charges

Website modifications - There is a minimum 30 or 60 minute charge for website modifications depending on what they are and your account terms.
IT Support - There is a 30 or 60 minute minimum charge for IT support depending on the requirements, your account terms, and what needs doing.
Our hourly rate in both cases are £60/hour.

For any further clarification of these terms and conditions please contact us.